VBZ wants to talk to us?

I still can't quite believe it. Is this really meant after decades of hiding behind the SPOC ZVV? Talking is not limited to predetermined forms and putting asterisks? OK, let's go: - it bothers me a bit that I paid a Zone 110 annual subscription, but the tram has failed again... You don't talk to me, but the ZVV has said staff shortage. And here our "dialogue" is already over because the form is limited