UNpersonal contact

"I need to talk to you"; the VBZ promotes personal contact. Unfortunately not by phone (a living person could take up a request). In addition, VBZ addresses the public with the "you", as if they were friends. In addition, a remarkably impersonal means is used for the supposedly personal contact: an online form. What a pity. After all, VBZ offers a remarkably large amount of space for improving its communication.