Disturbances

In the event of disruptions, diversions, course cancellations, I think it is very good if a clear and understandable announcement is made by the control center or informs the VBZ employee in the vehicle via a loudspeaker system (microphone). In the event of major disruptions, I also find it very pleasant if a customer advisor is in the affected area and provides information regarding travel routes, etc... . Above all, the personal contact with disturbances helps me a lot to accept them.