5 posts
Survey April 2026
What behaviour of fellow passengers disturbs passengers on public transport in the canton of Zurich, to what extent – and how often?We have investigated this exciting question for the ZVV in the VBZ passenger voice.We wanted to know how passengers perceive the behaviour of their fellow passengers on public transport in the canton of Zurich. The focus was on everyday manners and mutual consideration.The results do not provide a representative picture of all passengers, but they do provide a pictu…
20 Jul 2026
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Survey January 2026
Timetable change, ZVV app & drivers in focus.In the fourth very comprehensive survey, we dealt with topics from VBZ passenger information, the Zurich Transport Association (ZVV) and VBZ drivers. Thanks to the high turnout of over 65%, the results provide a meaningful picture of the mood, even if they do not represent a representative image of all passengers.Topic: Information on the timetable change of 14.12.2025On 14 December 2025, the largest timetable change in the history of VBZ took place. …
20 Jul 2026
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Survey October 2025
Valuable information on usage behaviour.In the third survey of the VBZ passenger voice, questions from various topics of the VBZ were dealt with. Once again, more than 200 passengers took part. The results thus provide a picture of the mood that is meaningful due to the high level of participation.The findings on the use of UBS sockets and luggage transport provide important additional information for future vehicle inspections and the procurement of new buses. The results on the right of way at…
20 Jul 2026
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Survey June 2025
Valuable insights for VBZ passenger information.Fault messages at the stop and real-time information up to the next departure – these are the most important travel information for VBZ passengers. This is shown by the survey conducted by the VBZ Passenger Voice in June 2025. A pleasing 76% of the people registered with the VBZ passenger vote took part in the second survey. The results paint a picture of the mood that is meaningful due to the high level of participation and provides us with import…
20 Jul 2026
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Survey March 2025
Results of the first survey from March 2025.Well over 200 passengers took part in the first survey of the VBZ passenger voice. Many thanks to everyone who participated. Your answers will help VBZ to further deepen the dialogue with you via the channels you prefer.We launched the VBZ Passenger Voice with an advertising campaign at the end of February 2025. It expands our market research methods and enables us to obtain the opinion of our passengers in a timely manner on topics that we as VBZ can …
20 Jul 2026
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