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Make repair the new normal in Zürich

How might we boost and mainstream repair services in Zurich?

About this process

How can we accelerate a culture of repairing products? How can we make it simpler to repair? How can we enable & access know-how on where in ZH repairing services exist?

Current status: repair services EXIST in ZH across the city but demand is still a niche. 

Landscape of Zurich's repair offerings: Information platforms such as... 


Solutions aimed for: How can nudges contribute to reduce waste volumes? How can nudges support the needed transition to a circular economy by boosting reparations instead of disposal/replacement (expand life span of products)?  


Areas of focus:  

  • General consumer electronics 

  • Textiles 

  • Furniture (“ikea effect”?) 

  • Other product categories 

  • General Nudging of Repair Services, new business models… 

  • Know the limits of repairing 

  • Cheap product /not designed for repairing -> unrealistic benefit for the effort/price needed 

  • Existing solutions/product categories where repairing seems to work 

  • Bikes and cars 

  • Communication electronics (smart phone “doctors”, Apple store, Revendo, ...) 

Reference: MSZ-PART-2022-10-63